
FAQ's
📦 Returns & Exchanges
Each basket is personalised to order, so we’re unable to accept returns or exchanges for a change of mind. If your basket arrives damaged, faulty or with personalisation that differs from your order, please contact us so we can help.
Please check your basket colour, size, yarn colour, design and spelling carefully before purchasing. Need help choosing? Send us a message—we’re happy to help. 💕
As every order is custom made and personalised, this can take between 10-14 days for delivery. Please do not place an order if you are in a rush.
Contact us via the Contact page or send us an email to sales@dinkybags.com